Hellebore Plug Information
What you will receive:
What to expect: Hellebores will be shipped in plastic trays and packed with tissue paper to give your plants some protection during transit. Each hellebore will be labeled individually or by the 4-pack of one variety purchased.
When we ship:
We ship via Fedex so addresses provided must be a physical address. NO PO BOXES! We will begin shipping orders the February 28th and March 6th. We DO NOT take ship date requests and cannot tell you when we will ship your order. Orders will be filled in the order they come in. An email will be sent with tracking information when your order has been picked up by Fedex.
What to do when you receive your package:
Please be sure to take your plants out of the box asap. Put them in a shady area and give them a good drink of water and allow them to recover from their stressful journey. Protect them from extreme conditions like a hard frost as the plants need time to acclimate to your weather/temperature. If your ground is currently frozen or your garden spot is not ready yet, just pot them up in a 3"+ pot and plant them at a later date. We are not responsible for plants that were received in good condition, but subsequently failed due to improper storage, improper planting/watering/growing practices, or inclement weather.
When to plant:
If you live in a climate where it is still very cold/the ground is frozen, we recommend waiting to plant until your ground is no longer frozen and your plants have acclimated to your climate. Or you can pot these plants up and keep them protected from temperatures below 30 degrees until they adjust a bit to your climate. If you or your garden spot is not quite ready for planting just yet, you can pot the plants up in a 3"+ pots to plant out at a later date.
How to Plant:
Find a spot to plant them. The ideal spot for your hellebores is in full to partial shade in well-drained soil. Space 4-5ft apart for a full look once mature. Add bit of all purpose fertilizer in the hole. Plant. Water in. Hellebores can tolerate a wide range of soil types but they do not like wet feet! Hellebores will bloom anytime from December to March. After they flower you can enjoy their large evergreen foliage!
We are not responsible for plants that were received in good condition, but subsequently failed due to improper storage, improper planting/watering/growing practices, or inclement weather.
Harvesting your Hellebores:
We usually cut our hellebores once their seed pods have formed but you can also harvest newly flowering hellebores with some special techniques. Please watch our video on how to make newly flowering hellebores hydrate and last!
We have recently be advised by the breeder to leave all foliage on the plant as it will continue to act as food for future flowers. Avoid heavy mulching at the base of the plant to minimize disease.
I just got my tracking information and I am going to be out of town when my order arrives. Can I change my ship date or choose when my order is delivered?
No, due to having a limited staff we are unable to take ship date requests and will fill orders as they are received. In this situation, please get in touch with a neighbor, family member or friend to bring in the package for you.
My address has changed since I placed my order. Can I update my address?
Yes, only if your order has not shipped. If the order has shipped, we are not responsible for orders with the incorrect address provided by the customer. Please email email@example.com to change your address.
Do you ship your hellebores to Alaska, California or Hawaii?
No, unfortunately due to strict Ag laws/restrictions we do not ship to those states.
Do you ship internationally? To Canada?
We do not ship internationally.
Can I pick up my order at the farm?
No, this sale is for shipping only and we can't hold plants for you.
Do you offer wholesale pricing?
We do not offer wholesale pricing for our hellebore plugs. We only offer a wholesale discount for our fresh cut flowers. If you want our wholesale discount for cut flowers, please fill out our wholesale form!
My hellebores arrived damaged. What do I do?
Please email firstname.lastname@example.org no more than 48 hours after your plants arrive. Please give a detailed description of the condition and provide photos of your order. Once we have that information, we can assess the situation from there and replace or refund plants that are nonviable.
I planted my hellebores and they immediately died. Can I get a refund?
No, we are not responsible for plants that were received in good condition, but subsequently failed due to improper storage, improper planting/watering/growing practices, or inclement weather. We guarantee our hellebore plugs from our farm to your door and have no control of what happens after that. We ship out only the highest quality plants that are fully viable, so all claims of damaged or poor quality hellebore plants must be filed within 48 hours of receipt and accompanied by photos. Please follow our planting instructions included to best set yourself up for success!
Are your Hellebore plugs grown organically?
No, we purchase these plugs in from a local grower in our area and they are not grown organically.
Can I compost the packaging my hellebores came in?
Everything except the plastic trays but we highly encourage you to reuse them for other plants, seeds, etc!