FAQ's

I just got my tracking information and I am going to be out of town when my order arrives. Can I change my ship date or choose when my order is delivered?

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No, due to having a limited staff we are unable to take ship date requests and will fill orders as they are received. In this situation, please get in touch with a neighbor, family member or friend to bring in the package for you.

My address has changed since I placed my order. Can I update my address?

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Yes,only if your order has not shipped. If the order has shipped, we are not responsible for orders with the incorrect address provided by the customer. Please email rachel@3porchfarm.com to change your address.

Do you ship your hellebores to Alaska, California or Hawaii?

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No, unfortunately due to strict Ag laws/restrictions we do not ship to those states.

Do you ship internationally? To Canada?

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We do not ship internationally.

Do you offer wholesale pricing?

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We do not offer wholesale pricing for our hellebore plugs. We only offer a wholesale discount for our fresh cut flowers. If you want our wholesale discount for cut flowers, please fill out our wholesale form!

My hellebores arrived damaged. What do I do?

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Please email 3porchfarm@gmail.com no more than 48 hours after your plants arrive. Please give a detailed description of the condition and provide photos of your order. Once we have that information, we can assess the situation from there and replace or refund plants that are nonviable.

I planted my hellebores and they subsequently died. Can I get a refund?

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No, we are not responsible for plants that were received in good condition, but subsequently failed due to improper storage, improper
planting/watering/growing practices, or inclement weather. We guarantee our hellebore plugs from our farm to your door and have no control of what happens after that. We ship out only the highest quality plants that are fully viable, so all claims of damaged or poor quality
hellebore plants must be filed within 48 hours of receipt and accompanied by photos. Please follow our planting instructions included to best set yourself up for success!

Are your Hellebore plugs grown organically?

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No, we purchase these plugs in from a local grower in our area and they are not grown organically. 

Can I compost the packaging my hellebores came in?

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Everything except the plastic trays but we highly encourage you to reuse them for other plants, seeds, etc!