FAQs

We've included answers to some frequently asked questions below.  Don't see an answer related to your question? Please email us at 3porchfarm@gmail.com.

  • Q: What is your return policy?
    • A: Our flowers are guaranteed to arrive fresh and healthy.  If damage happens in transport, we will replace or refund.  We are not responsible for neglect or theft after package has been delivered.
  • Q: What to do if your box/flowers are damaged upon arrival?
    • A: Some flowers may need to rehydrate for 12-24 hours after shipping.  If there is obvious damage though, take a photo of the flowers and the box (if damaged) and send us an email with the images.
  • Q: Can I visit the farm/do a farm tour?
    • A: The farm is not open to the public.  We do host an annual Farm Day/Plant Sale every March when it is safe to do so.  During this event we guide an hour long tour and self guided tours are available all day.
  • Q: Can I place an order for weekend delivery?
    • A: No, but our flowers are so fresh that you can use flowers received on a weekday for a weekend event with no problem. Tuesday - Friday are the days you can receive our flowers.
  • Q: Can I order far in advance?
    • A: We are subject to the whims of nature, so our offerings are almost always listed one week before to ensure we can confidently fill all the orders with the highest quality flowers.  Storms and pests can change things overnight and we hate to let anyone down, so we err on the side of caution with our offerings
  • Q: How long will my flowers last?
    • A:  We ship only the freshest flowers and always priority overnight, so they arrive as fast as possible allowing you to get them quickly back into water to give you the maximum vase life possible. Check the expected vase life of each flower variety in the product description for more specifics.
  • Q: Can I cancel my order?
    • A:  Your order can be cancelled if you notify us a day in advance of your ship date.  Please put “CANCEL MY ORDER” in the subject line of your email.
  • Q: Can I request certain colors?
    • A: Requests for certain colors can be made in the notes section, but they are NOT guaranteed. We try and give you many different color options with the flowers that we offer, but with being such a small staff, we are unable to do specialized orders for every individual.
  • Q: Are you hiring?
    • A:  We have very low turnover at the farm, so we rarely hire new employees, but you are always free to leave a resume in case something comes up. 
  • Q: Can I volunteer?
    • A:  We highly value our employees and the skillsets that they bring to our farm.  While volunteer work is well-intentioned, it is never as skilled as an experienced farm worker’s, nor is it fair in our minds to take away potential wages from our employees. We appreciate the generous sentiment, but feel community gardens and non profit orgs are generally a better fit for volunteers.
  • Q: Do you offer consultations?
    • A:  Throughout the pandemic we have ceased to offer consultations.  In a post Covid world we hope to begin to offer them again.
  • Q: I want to start a flower farm.  What do you recommend?
    • A:  Join ASCFG.org and avoid reinventing the wheel.  It’s an incredible resource for flower farmers new and old.  Also, work on someone else’s farm for at least a year before making the commitment.  It’s harder than you think.  Not sundresses and frolicking like instagram. Mostly toil and biting insects.
  • Q: How to best send a gift?
    • A:  We advise ensuring your recipient will be home and even signing up for SMS or email alerts with Fedex when we send you your tracking number.  That way you can notify your recipient the moment the flowers arrive!
  • Q: Do you make custom orders/bouquets?
    • A:  We do not do custom orders. 
  • Q: Why can’t I get flowers in CA?
    • A:  The Ag economy in CA is tremendous and any potential threat at the border is understandably taken very seriously. As organic growers, there is every chance that we’ll have some tiny form of life on our flowers (that’s how it’s supposed to be) and the CA Dept of Ag. will stop the package, inspect it, send samples to a lab, wait a few days (not in water) and then either trash them, or send them along to the destination many days late and possibly dead.  The only way around this for us, would be to spray our flowers with insecticides, which we will not do.  Fortunately there are lots of amazing flower farmers in CA.  Find your local growers!