FAQs

We've included answers to some frequently asked questions below.  Don't see an answer related to your question? Please email us at 3porchfarm@gmail.com.

  • Q: What is your return policy?
    • A: Our flowers are guaranteed to arrive fresh and healthy.  If damage happens in transport, we will replace or refund.   We are not responsible for neglect or theft after package has been delivered or if the wrong address was entered. Flowers are non-refundable for orders that were shipped to the incorrect/invalid address.
  • Q: What to do if your box/flowers are damaged upon arrival?
    • A: Some flowers may need to rehydrate for 12-24 hours after shipping.  If there is obvious damage though, take a photo of the flowers and the box (if damaged) and send us an email with the images.
    • Q: Can I place an order for weekend delivery?
      • A: No, but our flowers are so fresh that you can use flowers received on a weekday for a weekend event with no problem. Wednesday and Friday are the days you can receive our flowers.
    • Q: Can I order far in advance?
      • A: We are subject to the whims of nature, so our offerings are almost always listed one week before to ensure we can confidently fill all the orders with the highest quality flowers.  Storms and pests can change things overnight and we hate to let anyone down, so we err on the side of caution with our offerings.
    • Q: I ordered two bunches of flowers for different arrival dates because one wasn't available on the day I wanted. Is there a way to combine my orders into one box?
      • Yes. We will default both orders to the later shipment date to make sure we can get the flowers for you. If you need them for the earlier ship date, you must email rachel@3porchfarm.com as soon as possible to make sure we can accommodate the request.
    • Q: How long will my flowers last?
      • A:  We ship only the freshest flowers and always priority overnight, so they arrive as fast as possible allowing you to get them quickly back into water to give you the maximum vase life possible. Check the expected vase life of each flower variety in the product description for more specifics.
    • Q: Can I cancel my order?
      • A:  Your order can be cancelled if you notify us a day in advance of your ship date.  Please put “CANCEL MY ORDER” in the subject line of your email.
    • Q: Can I request certain colors?
      • A: Requests for certain colors can be made in the notes section, but they are NOT guaranteed. We try and give you many different color options with the flowers that we offer, but with being such a small staff, we are unable to do specialized orders for every individual.
    • Q: I had items in my cart and came back later to pay for them and they were gone. Why is that?
      • Shopify (our commerce website provider) will not allow you to hold items in your cart until you begin payment. Via Shopify "Inventory is only held for a customer during the actual payment processing period, not during any other time. Once the customer has gone through most of the checkout process and attempts to pay, Shopify will check all the products in the cart to ensure they are still in stock and hold them while the customer pays. There wouldn't be any apps that can override this because the checkout is protected and not able to be edited in any way." To avoid this from happening, we recommend creating an account with us to avoid having to reenter your shipping information and therefore speeding up the checkout process so that items don't get booted from your cart! You can create an account by clicking here!
    • Q: Can I visit the farm/do a farm tour?
      • A: The farm is not open to the public. The only portion of our farm is our brick and mortar Farm Store. You can learn more about shopping our Farm Store and Farm Store hours by Clicking Here
    • Q: Are you hiring?
      • A:  We have very low turnover at the farm, so we rarely hire new employees, but you are always free to leave a resume in case something comes up. 
    • Q: Can I volunteer?
      • A:  We highly value our employees and the skillsets that they bring to our farm.  While volunteer work is well-intentioned, it is never as skilled as an experienced farm worker’s, nor is it fair in our minds to take away potential wages from our employees. We appreciate the generous sentiment, but feel community gardens and non profit orgs are generally a better fit for volunteers.
    • Q: Do you offer consultations?
      • A:  Throughout the pandemic we have ceased to offer consultations.  In a post Covid world we hope to begin to offer them again.
    • Q: How to best send a gift?
      • A:  We advise ensuring your recipient will be home and even signing up for SMS or email alerts with Fedex when we send you your tracking number.  That way you can notify your recipient the moment the flowers arrive!
    • Q: Do you make custom orders/bouquets?
      • A:  We do not do custom orders. 
    • Q: Why don't you ship flowers to CA?
      • A:  The Ag economy in CA is tremendous and any potential threat at the border is understandably taken very seriously. As organic growers, there is every chance that we’ll have some tiny form of life on our flowers (that’s how it’s supposed to be) and the CA Dept of Ag. will stop the package, inspect it, send samples to a lab, wait a few days (not in water) and then either trash them, or send them along to the destination many days late and possibly dead.  The only way around this for us, would be to spray our flowers with insecticides, which we will not do.  Fortunately there are lots of amazing flower farmers in CA.  Find your local growers!
    • Q: I want to start a flower farm.  What do you recommend?
      • A:  Join ASCFG.org and avoid reinventing the wheel.  It’s an incredible resource for flower farmers new and old.  Also, work on someone else’s farm for at least a year before making the commitment.  It’s harder than you think.  Not sundresses and frolicking like instagram. Mostly toil and biting insects.