Dahlia Tuber Shipping Terms and Conditions
What you will receive:
What to expect: Each order consists of one dahlia tuber. Most Dahlia orders will actually have 2 or more interconnected tubers though occasionally, some may only have one tuber. All tubers will have at least one viable eye that may or may not have begun to sprout upon arrival. Tubers will be stamped with the variety name (less waste, YAY!).
Please note that sometimes in transit, your sprout will be knocked off, but we have never had a problem with that affecting their flower production or overall health of the plant. Please refer to our video to see exactly what you will be receiving.
When we ship:
We ship via Fedex so addresses provided must be a physical address. NO PO BOXES! We will begin shipping orders the last week of March through mid-late April. We will ship according to the region you live in and according to good weather. We will send out an email reminder when general shipping begins. You will receive a separate email with tracking information once we have packed up your order and it has been picked up Fedex. We DO NOT take ship date requests and cannot tell you in advance when we will ship your order because it will be dictated by the weather. Your order will ship sometime between March 26th-late April and you will find out the ship date when you receive an email with tracking information.
Shipping costs are calculated at checkout.
What to do when you receive your package:
Please open up your package upon arrival to get some airflow to your tubers. Keep out of direct sunlight and store in a beneficial environment (don't desiccate it and don't grow mold on it) before you plant. 40-58 degree range with decent relative humidity is ideal. Basements are perfect. Check tubers occasionally to ensure they don't need more or less moisture. Successful dahlia storage is a big part of growing dahlias every year, so use this time to develop your yearly strategy. Plant according to your region.
FAQ's
I just got my tracking information and I am going to be out of town when my order arrives. Can I change my ship date or choose when my order is delivered?
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I just got my tracking information and I am going to be out of town when my order arrives. Can I change my ship date or choose when my order is delivered?
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No, due to having a limited staff we are unable to take ship date requests. In this situation, please get in touch with a neighbor, family member or friend to bring in the package for you.
My address has changed since I placed my order. Can I update my address?
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My address has changed since I placed my order. Can I update my address?
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Yes, only if your order has not shipped. If the order has shipped, we are not responsible for orders with the incorrect address provided by the customer. Please email info@3porchfarm.com to change your address.
I know you don't ship a lot of your live plant/cut flowers to California and Alaska due to Ag restrictions and laws. Do you ship your dahlia tubers to California and Alaska?
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I know you don't ship a lot of your live plant/cut flowers to California and Alaska due to Ag restrictions and laws. Do you ship your dahlia tubers to California and Alaska?
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Yes! We can ship our dahlia tubers to California and Alaska! Woohoo!
Do you ship internationally? To Canada?
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Do you ship internationally? To Canada?
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We do not ship internationally. While we do not ship to Canada, our good friends at Fivefork Farms ships their gorgeous dahlia tubers to our neighbors up north! Check them out!
Can I pick up my order at the farm?
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Can I pick up my order at the farm?
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No, this sale is for shipping only.
Do you offer wholesale pricing?
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Do you offer wholesale pricing?
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We do not offer wholesale pricing for our dahlia tubers. We only offer a wholesale discount for our fresh cut flowers. If you want our wholesale discount for cut flowers, please fill out our wholesale form!
Can I compost the packaging my tubers came in?
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Can I compost the packaging my tubers came in?
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Yes! We proudly use all compostable packaging for our shipped goods.
My tubers arrived damaged/rotted. What do I do?
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My tubers arrived damaged/rotted. What do I do?
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Please email 3porchfarm@gmail.com no more than 48 hours after your tubers arrive. Please give a detailed
description of the condition and provide photos of your order. Once we have that information, we can assess the situation from there and replace or refund tubers that are nonviable.
I planted my tubers and nothing came up. Can I get a refund?
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I planted my tubers and nothing came up. Can I get a refund?
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No, we are not responsible for dahlias that were received in good condition, but subsequently failed due to improper storage, improper planting/watering/growing practices, or inclement weather. We guarantee our tubers from our farm to your door and have no control of what happens after that. We ship out only the highest quality tubers that are fully viable, so all claims of damaged or poor quality tubers must be filed within 48 hours of receipt and accompanied by photos. Please follow our instructions included to best set yourself up for success!
quick links
contact us
135 Francis Hill Road
Comer, GA 30629
Rachel@3porchfarm.com
3porchfarm@gmail.com